Shipping & Returns
RETURNS & EXCHANGE TERMS & CONDITIONS
If you're not happy with your order for whatever reason, you can return it for store credit or exchange.
All returning items must be in its original condition and unopened. That means brand spanking new. Your order will be inspected upon return. Items that do not qualify will be denied. Returns will be accepted within 30 days of purchase. Exchanges or Store Credit will be offered 45 days from purchase.
All returning items must be received within 2 weeks of receiving your RMA #.
You will be credited or refunded the purchase amount of the item(s) minus shipping costs.
Please Note if you have an account registered with us, you can login and request a Return / RMA. Click Here to Visit Your Account.
Requested exchange items are not guaranteed until your RA has been approved. Please request two (2) items that you would like to exchange for your current item. After approval, exchange items will be held for 10 business days from when RA # is issued. Items sent back to you will be sent via USPS First Class.
This excludes International Orders. International orders requesting exchange will be be processed as a return or for store credit.
- Gift cards
- Sale Items
Non-returnable items will be sent back to you via USPS First Class.
There are certain situations where only partial refunds or store credit are granted:
Any item not in its original condition or is damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card or Gift Card) within 5 to 7 business of days. Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.
Late or missing refunds:
If you haven’t received a refund yet, please be patient as it can take up to 5 business day for the refund to appear depending on your band or payment method. If it's been more than 15 business days from when your RA was received, please contact us and we can look into it further.
Sale items will be refunded for the price sold.
If the item was a gift, you can exchange or request a gift credit for the value of your return.
To return your product, you should mail your product to:
ELiquid Universe, Inc
RMA #: (YOUR RMA NUMBER HERE)
16 Mt EBO Road South, Suite 13
Brewster, NY 10509
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Shipping times are dependent on distance from our fulfillment centers. It may take anywhere from 1 to 5 business days for your items to reach you.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions regarding returns, please email Sales@CBDResellers.com or call us at 866-827-2124.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.